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Terms & Conditions

  • Prepayment by credit card (Visa/Mastercard/UnionPay) and subsequent email confirmation by Thrillseekers Adventures Limited (trading as Hanmer Springs Attractions) is accepted as confirmation of your booking. Please bring a printed or electronic copy of your confirmation with you to present to our staff upon arrival at our attraction. Please contact us if you have not received your confirmation within 24 hours of your purchase.
  • All prices and transactions are in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance. A variance my also occur in amounts refunded compared to the amount initially charged. Thrillseekers Adventures Limited does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transactions.
  • The name that will appear on your statement is Thrillseekers Adventures Limited (trading as Hanmer Springs Attractions).
  • All and any information provided to Thrillseekers Adventures Limited will be treated with strict confidentiality. No information will be passed on further than the original booking, except in case of emergency (for example missing persons details will be given to the appropriate authorities for search and rescue purposes).

Cancellation & Refund Policy

  • Please contact our office on 0800 661 538 or at info@hanmerspringsattractions.nz if you wish to cancel your booking.
  • Bookings cancelled more than 24 hours before the trip will incur no cancellation fee.
  • Bookings cancelled within 24 hours of departure will be subject to a 100% cancellation fee.
  • Customers who do not turn up for a departure will not be entitled to any refund.
  • Refunds will only be issued through the original booking office or agency.
  • Thrillseekers Adventures Limited reserves the absolute right to cancel any scheduled departures as a result of road , river or weather conditions.
  • Thrillseekers Adventures Limited reserves the absolute right to decline to accept or retain any person as a member of a tour.
  • We will not permit a person to participate in any of our activities if we
    believe the person is affected by alcohol or drugs (recreational or prescribed)
    such that they may be a hazard to themselves or others.
  • Clients will be advised as soon as possible of any cancellation or partial cancellation (in these instances, clients will be entitled to a full refund or partial refund for the section of the trip that was incomplete).

Lost Property

  • No responsibility is accepted for loss or damage to client’s personal property whilst on any trip.

Limitation of Liability

  • Thrillseekers Adventures Limited accepts no liability for any act or omission arising from a tour (including any arising from a tour not taking place) and the passenger releases, waives and holds harmless Thrillseekers Adventures Limited, its officers and/or its employees from all claims, losses, damages or expenses which arise during or in conjunction with a tour provided by Thrillseekers Adventures Limited. This includes any claims for damage caused by negligence of Thrillseekers Adventures Limited, its officers and/or its employees, and includes any claim for any costs including legal fees that may be incurred as a result of any such claims, losses, damages or expenses whether valid or not.
  • Thrillseekers Adventures Limited does not accept any liability for the acts, omissions, or default whether negligent or otherwise of those companies or other persons providing services in connection with a tour by Thrillseekers Adventures Limited.
  • Without limiting the above, Thrillseekers Adventures Limited shall be under no obligation or liability to any person as a result of any inaccuracy, misdescription or changes to any tour made by Thrillseekers Adventures Limited or any other party.

Indemnity

  • The passenger indemnifies Thrillseekers Adventures Limited, its officers and/or its employees against all claims, losses, damages or expenses (including any costs including legal fees that may be incurred as a result of any claims, losses, damages or expenses whether valid or not) that he or she or their executors, administrators, next of kin, successors or assignees may have or assert for any claims, losses, damages or expenses whether valid or not.

Acts of God

  • Thrillseekers Adventures Limited has no liability for losses or additional expenses incurred by passengers due to sickness, weather, strikes, delays or changes in air or other transport services, force majeure, Act of God, or other causes outside the control of Thrillseekers Adventures Limited.

Statutory Protections Under New Zealand Law

  • These terms and conditions are to be read subject to the provisions of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 and do not affect the customer’s rights as expressed in the Acts.