Frequently Asked Questions

We’re regularly cleaning high contact areas throughout the day and have social distancing in place, and some of our activities are running a little differently due to Covid-19 requirements: our staff will give you a briefing about these prior to you joining the activities. You’ll also need to scan or sign in on arrival and make sure you’re wearing a mask, and you’ll see our staff are wearing masks as well.

Please make sure you scan or sign in on arrival at our base or village shop, and please make sure you’re wearing your mask before entering the premises.

Yes, you need to wear a mask when entering our base or village shop. Our staff will provide you with further information about the mask requirements for each of our activities once you’ve checked in with our team.

Unfortunately we do not have any facilities available to store personal belongings/valuables at the current Covid-19 alert level, so any personal items must be left in your vehicle.

Jet boat trips take around an hour including briefing and putting on spray jackets and life jackets, but you are on the water for around 40 minutes.

Sometimes, but it is mainly spray so you won’t get saturated.

Gloves and hats would be ideal on a chilly day, but the choice is yours.

Yes, we recommend that you wear sunglasses to protect against the spray and the glare of the sun on the water.

A family consists of 2 adults and up to three children.

A child is aged 3-13 years.

No, but there are hand rails that you hold on to at all times.

No, there is no need to wear helmets on the jet boat but you can ask for one if you wish.

Up to 90 km/h.

No, but you can purchase photos and video from the cloud-based PicThrive system. Single photos are $25, all photos or video are $40 each, and all photos plus video is $65. You can also purchase photos or video for an additional person or another activity for $20. Pre-purchase your photos or video when booking online or speak to our staff on arrival.

Customers can bring their own helmet-mounted or body-mounted cameras (own mounts are required), as you do need to hold on to the jet boat rail with two hands. We have cameras on all activities for you to view your photos on our screens after the activity has taken place with an option to purchase one or more images (jet boat video footage is also available to purchase: please enquire with our staff before you ride if you are interested).

Usually only weather dependent clothes, yourself and your vouchers if you have pre-purchased your ticket through a third-party agent.

Each bungy session is approximately half an hour with up to four jumpers.

35m high.

We have a catcher on the river to catch you in either a raft or a jet boat.

No, you don’t touch the water. You will be hanging approximately 2 meters above the water.

No, you don’t have to - the choice is yours. But if you feel like they may come off you can leave them off.

Yes, if you need some help to take the plunge you can ask for to be pushed.

The minimum age for a bungy jump is 10 years old but customers must weigh over 35kg in order to jump. There is no maximum age as long as you have no serious medical conditions, but we do have a maximum weight limit of 200kg.

Yes, we do offer tandem bungy jumps - please note a maximum combined weight limit of 200kg applies. No, you do not bang heads with your jump companion.

No, you will not receive a refund if you choose not to jump on the day. However, you may receive a refund if you decide to cancel the activity 24 hours in advance.

No, but you can purchase photos and video from the cloud-based PicThrive system. Single photos are $25, all photos or video are $40 each, and all photos plus video is $65. You can also purchase photos or video for an additional person or another activity for $20. Pre-purchase your photos or video when booking online or speak to our staff on arrival.

Customers can bring their own wrist-mounted cameras (own mounts are required). We have cameras on all activities for you to view your photos on our screens after the activity has taken place with an option to purchase one or more images (bungy video footage is also available to purchase: please enquire with our staff before your jump if you are interested).

Usually only weather dependent clothes, yourself and your vouchers if you have pre-purchased your ticket through a third-party agent.

We don’t have an exact number but a rough guess would definitely be thousands!

The waiver is there to protect our company and yourself. It's just to clarify that you know there is a risk involved in the activity you taking part in.

Then unfortunately you can't take part in our activity.

Quad biking trips take 2 hours.

Sometimes, but it is mainly spray so you won't get saturated. We do recommend bringing a change of clothes just in case.

You may get dirty in some muddy places on the track.

No, they go through some rivers and forests.

As long as you feel that they are secure, but it is your choice.

A family consists of 2 adults and up to three children.

A child is aged 6 to 13 years. Please note that children must be a minimum of 16 years old to drive their own quad bike and must otherwise ride as a passenger on a twin-seat bike.

Gloves and hats would be ideal on a chilly day, but the choice is yours.

No, but you can purchase photos and video from the cloud-based PicThrive system. Single photos are $25, all photos or video are $40 each, and all photos plus video is $65. You can also purchase photos or video for an additional person or another activity for $20. Pre-purchase your photos or video when booking online or speak to our staff on arrival.

The decision of whether or not to take your camera is entirely up to you, but please note that there is a risk it may be damaged or broken. We have cameras on all activities for you to view your photos on our screens after the activity has taken place with an option to purchase one or more images.

Yes, they are by only the best guides in North Canterbury!

Usually only weather dependent clothes, yourself and your vouchers if you have pre-purchased your ticket through a third-party agent.

Rafting trips take 2 hours including gearing up.

Yes, you will most likely get wet. Please make sure you bring your swimsuit to wear under your wetsuit and a towel to dry off at the end of the trip.

You can choose to if you would like, but please note that you will be wearing a helmet so your hat would need to fit under this (there is also a chance it may get wet). Your hands will definitely get wet while paddling so gloves may not be ideal.

As long as you feel that they are secure, but it is your choice.

A family consists of 2 adults and up to three children

A child is aged 6 to 13 years. Please note that children must be able to fit our safety equipment in order to join this activity.

No, but you can purchase photos and video from the cloud-based PicThrive system. Single photos are $25, all photos or video are $40 each, and all photos plus video is $65. You can also purchase photos or video for an additional person or another activity for $20. Pre-purchase your photos or video when booking online or speak to our staff on arrival.

The decision of whether or not to take your camera is entirely up to you, but please note that there is a risk it may be damaged or broken. We have cameras on all activities for you to view your photos on our screens after the activity has taken place with an option to purchase one or more images.

Yes, they are by only the best guides in North Canterbury!

Usually only your swimsuit and a towel, yourself and your vouchers if you have pre-purchased your ticket through a third-party agent.

Canoe trips take up to 5 hours and include a picnic lunch.

Yes, you will most likely get wet. Please make sure you bring your swimsuit to wear under your wetsuit and a towel to dry off at the end of the trip.

You can choose to if you would like, but please note that you will be wearing a helmet so your hat would need to fit under this (there is also a chance it may get wet). Your hands will definitely get wet while paddling so gloves may not be ideal.

As long as you feel that they are secure, but it is your choice.

A family consists of 2 adults and up to three children.

A child is aged 6 to 13 years. Please note that children must be able to fit our safety equipment in order to join this trip.

No, but you can purchase photos and video from the cloud-based PicThrive system. Single photos are $25, all photos or video are $40 each, and all photos plus video is $65. You can also purchase photos or video for an additional person or another activity for $20. Pre-purchase your photos or video when booking online or speak to our staff on arrival.

The decision of whether or not to take your camera is entirely up to you, but please note that there is a risk it may be damaged or broken. We have cameras on all activities for you to view your photos on our screens after the activity has taken place with an option to purchase one or more images.

Yes, they are by only the best guides in North Canterbury!

Usually only your swimsuit and a towel, yourself and your vouchers if you have pre-purchased your ticket through a third-party agent.

15 minutes.

Yes, a minimum age of 16 years applies.

As needed. You can hire more balls if you wish.

Yes, a minimum age of 10 years applies.