Online Bookings:

Please note that you will receive a booking confirmation email within 24 hours of your booking being confirmed. Please bring a printed or electronic copy of your confirmation with you to present to our staff upon arrival at our attractions.

Please contact us if you have not received your voucher within 24 hours of your purchase.

Cancellation Policy for all Activities and Combos:

The relevant office must be notified 24 hours in advance of any cancellation. If notification is not provided a 25% cancellation fee will be charged to the customer or booking agent. Any customer who does not show on the day without informing the office will be charged a 100% cancellation fee

 

For Hanmer Springs activities cancellations, please contact Hanmer Springs Attractions on 0800 661 538 or 03 315 7046 or at info@hanmerspringsattractions.nz

 

Hanmer Springs Attractions:

Please note that any Hanmer Springs Attractions purchases or combo purchases including any of the seven activities below will show on customers’ statements as being made to Hanmer Springs Attractions Limited.

Jetboat:

Minimum numbers: 2 full paying adults or 1 adult & 2 children.
Maximum numbers: 17 per boat, 3 boats.
Minimum age: 3 years.
Child age: 13 and under.
Children must be accompanied by an adult.
Equipment provided: life jacket and spray proof jacket.
Customer should bring: warm coat, sunglasses, hats and gloves in winter.
Boats will not operate when the river is in flood.
Customers must fit safety equipment in order to participate.
Customers must sign a waiver form. Adults to sign on children’s behalf.

Bungy Jumping:

Minimum age: 12 years.
Minimum weight: 35kgs.
Children must be accompanied by an adult.
Customers must sign a waiver form. Adults to sign on children’s behalf.
Customers must fit safety equipment in order to participate.
Customers must remove everything from their pockets.

Rafting:

Minimum numbers: 2 people.
Maximum numbers: 9 per raft, 3 rafts.
Minimum age: 6 years.
Child age: 13 and under.
Children must be accompanied by an adult.
Equipment provided: wet suit, wet boots, helmet, life jacket, qualified guide.
Customers need: swimwear, towel and sunscreen.
Customers must fit safety equipment in order to participate.
Customers must sign a waiver form. Adults to sign on children’s behalf.

Quad Bikes:

Minimum numbers: 1 person.
Maximum numbers: 7 per guide, 18 quad bikes available.
Minimum age: 12 years riding solo, 6 years as a passenger with an adult (on twin-seater bike).
Child age: 13 and under.
Children must be accompanied by an adult.
Equipment provided: overalls, gumboots and helmet.
Customers should be prepared to get wet.
Customers must fit safety equipment in order to participate.
Customers must sign a waiver form. Adults to sign on children’s behalf.
Thrillseekers reserves the right to change children from junior bikes to twin seaters to share with an adult.

Canoes:

Minimum numbers: 2 people.
Maximum numbers: 3 per canoe, 9 canoes.
Minimum age: 6 years.
Child age: 13 and under.
Children must be accompanied by an adult.
Equipment provided: wet suit, wet boots, helmet, life jacket, qualified guide.
Customers need: swimwear, towel and sunscreen, and to have a reasonable standard of fitness (grade 2 river).
Customers must fit safety equipment in order to participate.
Customers must sign a waiver form. Adults to sign on children’s behalf.

Paintball:

Minimum numbers: 2 people.
Maximum numbers: 25 people.
Minimum age: 10 years.
Children must be accompanied by an adult.
Equipment provided: overalls, face-masks, paintball gun, qualified guide.
Customers must fit safety equipment in order to participate.
Customers must sign a waiver form. Adults to sign on children’s behalf.

Claybird shooting:

Minimum numbers: 1 person (no maximum).
Minimum age: 16 years.
Equipment provided: shotgun, ammunition, clay-thrower, earmuffs, safety glasses, qualified guide.
Customers must fit safety equipment in order to participate.
Customers must sign a waiver form.

 

Hanmer Springs Attractions is proudly locally-owned and operated by The Wood Scenic Line Limited.